Support

We're here to help you get the most out of your Naturl Audio products.

Frequently Asked Questions

After purchasing, you'll receive a license key via email. Install the plugin, then enter your license key in the activation window that appears on first launch. You can also access licensing by clicking the build number in the bottom right-hand side of the GUI.

A single license allows activation on up to two computers for your personal use. If you need additional activations, please contact support.

You can manage your activations from the 'My Account' page under the 'Licenses' tab. Select the old activation location, deactivate it, and then activate on your new computer using the same license key. If you no longer have access to the old computer, contact support for assistance.

Previous builds of alpha-0.8.0 and above will retain all settings when installing the official release of the AL-1.

The AL-1 has a full featured 30-day trial. We want users to use it and work through it to get the full picture of the AL-1. Please provide any feedback you may have! Enjoy!

The AL-1 is not a brickwall limiter. We spent hundreds of hours extensively listening to brickwall vs non-brickwall and chose non-brickwall repeatedly in blind listening sessions. The AL-1 works retroactively allowing for a brickwall-like experience without the bluntness of a hard ceiling. Setting the output to -0.2 to -0.3dB should prevent any overs you may experience.

Traditionally, stereo-linking can cause the program material to feel collapsed as it is never 'off'. The stereo-linking in the AL-1 is based on phase correlation allowing linking to be dependednt on how 'in-phase' the program material is. In practice, this allows the linking to flow fluidly between percentages of linking (min and max) — giving glue when mono content dominates and width when it doesn't.

The Optimizer works in a dual fashion. The Makeup controls the amount of makeup gain added during the release phase of the limiter. The Lift, is the amount of gain added when the RMS of the program material falls below a certain level, set by the Threshold control.

Yes, we offer 35% educational discount. You can apply for an Educational Discount on our website by filling out the Educational Discounts form.

Contact Form

Please feel free to contact us for any reason! The form below asks for the information we'll likely need to assist you. If you'd prefer, you can email us directly at [email protected].

When reporting a bug, please make sure first that you are using the latest plug-in versions, which you can always find on the Downloads page. You can easily check the version of the Naturl Audio plug-in that you are using in the bottom right portion of the plug-in interface. If the bug is still present in the latest version, please use the form below and include as much technical information as possible: operating system and version, host software and version, steps to reproduce the bug, etc. Thanks in advance!